last updated on 2/15/2024
This Return & Refund Policy applies to purchases made through J.V. Hilliard’s website jvhilliard.com (the “Site”) for merchandise, books, or any other products offered for sale. By making a purchase on the Site, you agree to the terms outlined in this policy.
1. Returns:
We accept returns on merchandise and books purchased from the Site within [number of days] days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
To initiate a return, please contact us to request a return authorization. Once your return is authorized, you will be provided with instructions on how to proceed with the return shipment. Please note that return shipping costs are the responsibility of the customer.
2. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, a refund will be processed to your original method of payment within [number of days] days. Please note that shipping costs are non-refundable.
3. Exchanges:
We do not offer exchanges at this time. If you wish to exchange an item, you will need to return the original item and place a new order for the desired item.
4. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within [number of days] days of receiving the item. We will work with you to resolve the issue promptly, either by issuing a replacement or providing a refund.
5. Cancellations:
If you need to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request, but please note that orders may be processed and shipped quickly, and we cannot guarantee cancellation once an order has been placed.
6. Contact Us:
If you have any questions or concerns about our Return & Refund Policy, please contact us.